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Contact Us

Contact: Melissa Cannizzaro

Address: (Rear) Unit 23, 74 Thomsons Road, Keilor Park, VIC, 3042

Ph: 0413 786 656

Email: info@brightlightimports.com.au

 

FAQ's:

I would like to view the collection – Do you have a physical retail store?

Yes, we have a warehouse/showroom located in Keilor Park. Nothing fancy dancy but it allows us to keep our prices low whilst giving our customers the opportunity to view our quality and fabric/wood samples for orders.

The showroom is by appointment only so if your interested in popping down, please feel free to email me on info@brightlightimports.com.au

What is the order and delivery process? How soon will I actually get my goods?

If an item is in stock, we aim to dispatch your purchase within 48 hours. You will be contacted via email to organise a suitable delivery time. 

For items that have longer lead times, there is a 3 step process. We communicate with you via email every step of the way. You will receive a confirmation email once you place an order. A second email will be sent to you upon shipment from our manufactures and a final email to arrange a suitable time for delivery of your purchase. You may contact us at any time during the lead-time process for further information. 


Why is 50% of my custom-order nonrefundable?
We value our craftsman’s time and skill and work hard to ensure that your custom-order is met within a reasonable time frame. Once you commit to a custom-order, we reserve space for your goods in the shipment which is non-negotiable with our suppliers and shipping agents. We are still required to pay for space in the container regardless if an item is cancelled.

What are your warranty terms and conditions?
We offer a 12 month manufactures warranty on all our products. 

Do I get a discount on delivery the more items I buy?
Unfortunately no
, delivery costs are based on cubic meters.

How do I return an Item?
We understand that sometimes, things don't go as planned, which is why we offer a 7-Day money back guarantee. See Return and Refund policy for more information.

 

NOTE: PLEASE ENSURE TO CHECK YOUR EMAIL JUNK MAIL IF YOU HAVE NOT RECEIVED A RESPONSE WITHIN 24 HOURS.