Returns/Refunds Policy and T&C's
We offer an easy 7 day money back guarantee on items in stock, made through our website. The 7 day period will commence from the date you receive your goods. Refunds are provided where an item is faulty or does not operate as intended.
To obtain a refund, we require proof of purchase (customer invoice) together with a short explanation. Email us your refund requirements.
A refund will only be processed once the item is returned to our warehouse and is meets re-saleable condition.
Please note that the following exclusions apply:
All delivery charges
Cost of returning the goods to our warehouse
All returns must be collected and delivered by our nominated courier to our warehouse, in its original condition. We reserve the right to refuse a refund on any item deemed to be in poor condition.
Custom orders are made upon request to your specifications and are final. Custom orders cannot be cancelled, returned or refunded with the exception of a manufacturer defect or damages. Customers have 24 hours from order to cancel an item. After 24 hours, a 50% deposit will be retained by Bright Light Imports and Wholesale and cannot be refunded.
Cancellation of order
Orders can be cancelled with 24 hours of placing an order for a full refund. After this time, a 50% deposit will be retained by Bright Light Imports and Wholesale and cannot be refunded. Orders are placed into production when you submit your order and are not refunded. We offer a credit note for cancellations.
Terms and Conditions
Sale & Clearance Items
Please choose carefully as all Sales & Clearance items are considered final and cannot be returned, refunded or exchanged.
All prices in our catalogues and e-commerce site are shown in Australian dollars (AUD) and are subject to applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change.
Shipping & Delivery
Orders can be collected by appointment from our warehouse in Tullamarine, VIC or delivery can be arranged. Please contact us for a delivery quote.